Privacy Policy

This privacy policy explains how we collect, use, and protect your personal data when you use our services.

Responsible Person

Unchained Commerce GmbH
Hardturmstrasse 161
8005 Zürich

E-Mail: hello@unchained.shop
Imprint: https://unchained.shop/impressum
Data Protection Contact: pascal@unchained.shop

Types of Data Processed

- Inventory data.
- Contact details.
- Content data.
- Usage data.
- Metadata.

Categories of Data

Visitors, users, customers, and business partners.

Purpose of Processing

- Provision of online services and user experience.
- Answering queries and customer support.
- Security measures and fraud prevention.
- Analytics and reach measurement.

Terms Used

Personal data means any information relating to an identified or identifiable natural person.

Processing means any operation performed on personal data, such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, or deletion.

Controller means the natural or legal person who determines the purposes and means of processing personal data.



Processor means a natural or legal person who processes personal data on behalf of the controller.

Third party means any natural or legal person other than the data subject, controller, processor and persons under direct authority of the controller or processor.

Relevant Legal Bases

According to Art. 13 GDPR, we inform you about the legal basis of our data processing. If the legal basis is not mentioned in the privacy policy, the following applies: The legal basis for obtaining consent is Art. 6 para. 1 lit. a and Art. 7 GDPR, the legal basis for processing for the performance of our services and implementation of contractual measures as well as answering inquiries is Art. 6 para. 1 lit. b GDPR, the legal basis for processing for the fulfillment of our legal obligations is Art. 6 para. 1 lit. c GDPR, and the legal basis for processing for the protection of our legitimate interests is Art. 6 para. 1 lit. f GDPR.

Security Measures

We take appropriate technical and organizational measures to ensure data security and protect your personal data from unauthorized access, loss, destruction or damage.

We regularly review and update our security measures in accordance with technological developments.

Cooperation with Processors and Third Parties

If we disclose data to other persons and companies (data processors) or use external service providers, this is done only on the basis of legal permission, with your consent, a legal obligation or on the basis of our legitimate interests.

If we commission third parties to process data on the basis of a data processing agreement, this is done on the basis of Art. 28 GDPR.

Transfers to Third Countries

If data is processed in a third country outside the EU/EEA, this is done only with appropriate safeguards to ensure adequate protection level.

Rights of Data Subjects

You have the right to obtain confirmation as to whether personal data concerning you is being processed and information about this data and further information and a copy of the data.

You have the right to request the completion of incomplete personal data or the correction of incorrect data.

You have the right to request immediate deletion of personal data concerning you or restriction of processing.

You have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format.

You have the right to lodge a complaint with a supervisory authority.

Right of Withdrawal

You have the right to revoke consents given under data protection law with effect for the future.

Right to Object

You can object to future processing of your personal data at any time. The objection can be made especially against processing for direct marketing purposes.

Cookies and Right to Object

We use cookies and similar technologies to improve our website and provide you with personalized content and advertising.

You can manage your cookie preferences through your browser settings and opt out of tracking technologies.

For more information about behavioral advertising and opt-out options, please visit http://www.aboutads.info/choices/ and http://www.youronlinechoices.com/ for additional opt-out mechanisms.

Deletion of Data

The data processed by us is deleted or restricted in processing in accordance with statutory provisions.

Unless expressly stated in this privacy policy, data stored by us is deleted as soon as it is no longer required for its intended purpose.

If the data is not deleted because it is required for other legally permissible purposes, its processing is restricted.

Order Processing in Online Shop

We process customer data to enable them to select, purchase and pay for selected products and services, as well as their delivery or performance.

The processed data includes inventory data, communication data, contract data, payment data and the persons affected by the processing include our customers, interested parties and other business partners.

Processing serves the purpose of providing contractual services in the context of operating an online shop, billing, delivery and customer service.

The legal basis is Art. 6 para. 1 lit. b GDPR (contractual services), Art. 6 para. 1 lit. f GDPR (analysis, statistics, optimization, security measures).

The data is deleted as soon as it is no longer required to provide the contractual services and to deal with any warranty and comparable obligations.

Commercial and tax law retention obligations may require longer storage periods.

Agency Services

We process data of our clients to provide them with agency services such as consulting, planning and implementation of measures as well as other services.

The processed data includes client data, project data, accounting data and persons affected include clients, interested parties and their customers.

Processing serves the purpose of providing contractual services, billing and customer service.

Participation in Affiliate Programs

We participate in affiliate partner programs and process data in this context to manage partnerships and commission payments.

Data includes user interactions, referrals, and transaction information necessary for partner relationship management.

Processing is based on legitimate business interests and contractual obligations with partners.

Data is retained as long as necessary for business relationship management and legal compliance.

Registration Function

Users can create user accounts to access additional features and personalized services.

Registration data includes email address, username, and profile information necessary for account management.

Data is processed based on contractual necessity and legitimate business interests.

Contact Policy

When contacting us, user data is processed for the purpose of handling inquiries and communication.

Contact data is stored and processed based on legitimate interests in customer service and inquiry handling.

Hosting and Email Services

Our website and email services are hosted by external service providers who process data on our behalf.

Hosting providers process user data necessary for website operation, including IP addresses, browser information, and access logs.

Collection of Access Data

We collect access data for security, technical administration, and usage analytics purposes.

Log data includes IP addresses, browser information, access times, and requested resources, processed based on legitimate interests.

Cloudflare Content Delivery Network

We use Cloudflare CDN services to improve website performance and security (https://www.privacyshield.gov/participant?id=a2zt0000000GnZKAA0&status=Active).

Cloudflare processes user data to provide CDN and security services on our behalf.

Data processing is based on legitimate interests in website performance and security.

For more information about Cloudflare's privacy practices, please visit https://www.cloudflare.com/security-policy.

Google Analytics

We use Google Analytics to analyze website usage and improve our services.

Google Analytics is a service provided by Google Inc. (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

Google Analytics uses cookies to analyze user behavior and website usage.

Users can opt out of Google Analytics tracking through browser settings or opt-out tools.

You can download and install the Google Analytics Opt-out Browser Add-on from http://tools.google.com/dlpage/gaoptout?hl=de.

For more information about Google's advertising practices (https://policies.google.com/technologies/ads) and to manage ad settings, visit (https://adssettings.google.com/authenticated).

We have enabled IP anonymization to protect user privacy.

Online Presence in Social Media

We maintain online presences within social networks and platforms to communicate with customers and users active there.

When visiting these platforms, the terms and data processing policies of the respective platform operators apply.

Integration of Services and Content from Third Parties

We integrate content, services and functions from third parties into our online offering to enhance user experience.

Such third-party content may include fonts, videos, graphics, or script functions that require data processing by these providers.

YouTube

We integrate YouTube videos to provide multimedia content. Privacy policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.

Google Fonts

We use Google Fonts to enhance website typography. Privacy policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.